oUR pOLICIES

oUR pOLICIES

1.The Clinic
  • I have undertaken a thorough risk assessment and review of the clinic and the services I offer to coincide with Covid-19 and safe practice.  There will only be one customer at anyone time in the salon.
  • All surfaces throughout the salon will be cleaned regularly and wiped with the appropriate cleaning product at the start of each day, between each treatment, and at the end of the day.
  • All items and equipment will be cleaned before and after every treatment.
  • One-use disposable items will be used where necessary (sustainable alternatives kept where possible).
  • All Microblades and needles used for semi permanent cosmetic procedures are sterile and one-use only. Then disposed of in the correct manner (yellow sharps bin).
  • I will ensure adequate ventilation throughout the salon with windows open where possible.  A desk fitted dust extractor will be used during nail services where appropriate.
2. Clinic Treatments
  • I have reviewed the salons treatment menu and will be offering treatments that are safe to do so under the current guidelines.
  • PPE will be replaced after every treatment.
3. Customer arrival 
  • Treatments are available by appointment only. I do not accept walk-In appointments  at the Clinic.
  • The reception area is cleaned regularly.
  • I ask that you pay using card or other contactless means where possible.
  • Hand sanitiser will be available.
  • To contact me and re-arrange your appointment if you have a temperature or are feeling unwell or if any person in your household has the same or is self-isolating. 
  • Do not come to the salon if you or anyone you live with is self-isolating or is displaying symptoms known to be consistent with covid-19
  • I am happy to discuss any of your individual concerns, please feel free to contact me.
  • I reserve the right to amend or adjust these guidelines based on government policy and new research to protect the safety of both myself and my customers. 

Clinic Policies and Codes of practice

Consultations

A full consultation and medical history are carried out accordingly for each new client to the clinic before any treatment is carried out and is verbally updated and recorded at each subsequent treatment to the clinic thereafter.

Patch Tests

A patch test is carried out for every new client for the following treatments in accordance with training and manufacturers instruction:

  • Eyelash tinting
  • Eyebrow tinting
  • Semi Permanent Cosmetics

Medical history is checked at every appointment and if any changes/updates a new patch test will be carried out before treatment commences, when there is a change in product manufacturer and a period of more than 12 months between treatment.

I will not perform any treatment following any allergic reaction to a skin test.

Aftercare Advice

Verbal aftercare advice instructions are given after every treatment service. This is recorded on the clients record card. Written aftercare advice is also given after clients first waxing treatment at the clinic  and after every Semi permanent cosmetic procedure and again recorded on clients record that this has been given.

Age Restrictions
  • Treatments will not be carried out in the Clinic on anyone under the age of 14 and will not perform any advance treatment (semi-permanent cosmetics) on anyone under the age of 18.
  • Written consent will be required from the parent or guardian of any person under the age of 16 prior to performing any nail treatments. Nail treatments will not be performed on any persons under the age of 14.  
Confidentiality
  • At the Clinic, the need for strict confidentiality of personal information about clients is taken very seriously. Below is my code of practice for this:
    The relationship between myself and client is based on the understanding that any information revealed by the client to me will not be divulged without the client’s consent.
  • Clients have the right to privacy, and it is vital that they give the full information on their state of health to ensure treatment is carried out safely. The intensely personal nature of health information means that many clients would be reluctant to provide me with this information if they were not sure that it would be passed on.
Data Protection code of practice
  • This Clinic complies with the 1998 Data Protection Act and our policy describes procedures for ensuring that personal information about this client is processed fairly and lawfully.
Payment & Charges
  • Treatments are paid for on the day of appointment by card transaction unless paid before by prior arrangement.  Eyebrow Design treatments – No appointment will go ahead unless deposit has been made prior in order to secure booking and payments are to be made by card.
Refund Policy
  • There are no refunds on unused Gift Certificates.
  • In case of cancellation within our policy guidelines you are entitled to a full refund in the form of a gift certificate equal to the value of your treatment.
  • For prepaid treatments in case of a late cancellation you will receive a gift certificate for the treatment amount minus the cancellation fee. Please see our cancellation policy for details.
Bookings
  • You are welcome to text me on 07939 405042, contact me via the business facebook page or email me with your preference, but availability at your desired time can not be guaranteed until we confirm your booking.
  • Please ensure that you are ready on time for your appointment.
Cancellations
  • We understand that plans change, we appreciate at least 24 hrs notice if you need to cancel or arrange another time.
  • If less than 24 hours notice is given for a cancellation then the full cost of the treatment may be charged. 
  • No shows or no notice cancellations will be charged 100% of the total booking fee.
  • Diana Marie Beauty Clinic reserves the right to refuse service or cancel bookings  in its discretion, if we believe a customer is harmful to our interests or other persons or entities.
Gift Certificates
  • There are no refunds on Gift Certificates.
  • Gift Certificates can not be exchanged for money.
  • If the value of your treatment is less than the value of your Gift Certificate, the balance will remain in your account for later use.
  • Gift certificates are valid for 12 months from the purchase date.
Health Check/Medical Conditions

It is important that you inform us at the time of booking of any medical conditions and medications that we need to be aware of, including:

  • Heart conditions
  • Cancer
  • Allergies
  • Pregnancy (massage is suitable for after the first trimester)
  • Current injury
  • Recent surgery
  • Some conditions may require consent from your doctor prior to treatment being carried out
  • In case of contagious illnesses the treatment session will be rescheduled. This information will enable us to provide the most appropriate treatments for you.
Insurance and Liability

All working parties are fully qualified and insured in their relevant services. The clinic is fully licensed and insured with a clinical waste contract in place.

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Text

07939405042

Email

dianamariebeautyclinic@gmail.com

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